What are the prizes like for your in-store events?
In-store event prize payouts are based entirely on attendance.

How do I find out about TJ Collectibles events?
We now feature a full Event Calender which we strive to update frequently. In addition, you can also look out for our news features with which we announce upcoming events; check our our Facebook group; join our e-mail list, which will keep you apprised of all upcoming events; or finally, pay close attention to our Forums in the Tournament Announcement area.

Can I pre-register for TJ Collectibles events?
For Premier events, such as Pro Tour Qualifier's, Pre-releases and the like, you can. Simply check our Online Store for the TJ Events section and follow the instructions. Currently, we do not accept Pre-registration made by e-mail, fax or phone.

For in-store events we do not accept Pre-registration.

What are TJ Collectibles shipping rates?
Shipping weights are determined by the following:
1. Ultimate destination;
2. Combined weight of the ordered products;
3. Ultimate dimensions of the package.

Due to the fact that these variables are unknown to us until the time of check out, we are unable to provide you wish a shipping quote for more than one item.

However, currently, our online store states a flat shipping & handling fee for all individual items. This is temporary while we work out the bugs and policy's of our online store. Combined shipping is available. Please e-mail us with any questions: sales@tjcollect.com.

How long will it take for my order to arrive?
Typically, we ship all orders - excluded eBay - placed before 3:00 PM EST the same day.

Domestic (inside the United States):
USPS First-class: up to seven (7) business days;
USPS Priority: Two (2) to four (4) business days to most locations;
USPS Express: One (1) to three (3) business days to most locations.

International (outside the United States):
USPS First-class: one (1) to two (2) weeks;
USPS Global Priority: up to one (1) week to most locations;
USPS Global Express: two (2) to five (5) days to most locations.

Important! We cannot guarantee delivery times and we do not provide refunds for shipping if your package does not arrive within these guidelines unless the delay was caused directly by us. These are guidelines ONLY and can vary from time to time, especially during the holiday season.

For international customers, please be aware that your package must be processed by customs since your package is coming from outside of your country. This frequently causes delays for international shipments. Although the package is usually delivered within two (2) weeks, they can take up to 30 days depending on which country the items are being shipped to.

For international orders, will you declare a lower value for customs?
Unfortunately no, we cannot do this. We declare all legal customs form documents accurately and to the best of our knowledge. This includes declaring the full value of the item. You are responsible for all applicable duties and taxes that your government may charge and are responsible for researching and paying all applicable customs fees.

If you cannot, for any reason, pay the applicable customs duties and taxes, please let us know. If the package is refused by you and/or returned to us, you will be refunded for the item minus shipping & handling and returned shipping charges.

Will you purchase all cards and/or items sent to you?

We reserve the right to refuse any total sale or item for any reason at any time. However, generally, we will make an offer on all items sent to us. If we do not wish to make an offer, we will return the undesired item to you (at our expense).

Will you buy cards not listed on your buy list?

Yes! Please e-mail us for a price quote for any unlisted items.

Who is responsible for shipping?

The seller is responsible for the shipping cost of all items sent to us, including insurance. TJ Collectibles is responsible for the shipping for all items returned to the seller, including applicable insurance. We highly recommend your insure your Sell To Us order for the amount you expect to be paid and use some method of tracking. TJ Collectibles is not responsible for any lost or stolen shipments that do not include a tracking number which states we received your package.

How do I send you the cards I wish to sell?

To begin, please e-mail us an alphabetical list by set (including the price listed) of the cards and/or items you wish to sell to chris@tjcollect.com. Please be sure to include your name, preferred method of getting in touch with you, and how you would like to be paid for your items (Check, Pay Pal or Trade). Once your sell order as been approved, please ship in a well-packaged box to:

TJ Collectibles
C/o Magic Buyer
160 Main Street
Milford, MA 01757

We highly recommend shipping via a trackable method with insurance. We are not responsible for any lost or stolen packages with out tracking and insurance, specifically in the case the tracking number does not indicate it was delivered and signed for by TJ Collectibles.

Please be sure to include the following within the package:

1. A print out of the confirmation e-mail you received back from us with the itemized list of cards.
2. We highly recommend you insure the package for the amount you expect to be paid.
3. Ship all cards in sturdy boxes. Never ship in 4-pocket or 9-pocket pages.
4. Write your name, address, phone number and e-mail on the print out as well as your preferred payment method (Check, Pay Pal or Trade).
5. All sell order MUST be shipped within two business days of approval. Otherwise, buy list prices are subject to change.

Do you offer more in trade for cards?

Yes, we certainly do! We offer a 10% bonus in trade value towards your cards. For example, if you send us $100 in value in what we normally pay cash, we will issue you instead $110 credit if you wish. This amount is issued in the form of a credit against an order, so you can redeem the credit on our site.

Do you normally pay the full amount of a sell order?

Yes, we normally do. However, in the case we disagree with the grading you assigned a card; or we do not want to buy as many copies of an item as what you sent; or our buy prices changed between the time you sent the item and we received it, we will send you our offer indicating why we are offering a different amount. If you do not like the changed price, we will ship back to you (at our expense) any items you no

Can I ship the order C.O.D.?

We accept all shipments strictly on an approval basis. Meaning, we examine them before we issue payment. Therefore, you cannot ship to us C.O.D. We pay by sending you a company check drawn on U.S. funds. We also offer the option to accept trade or we can make payment to you via Pay Pal.

Do you share your mailing list?
TJ Collectibles has never traded, sold or otherwise distributed our mailing list nor do we ever intend to do so. We believe our mailing list to be a very valuable resource for our company and do not believe in sharing or otherwise distributing it.

Will TJ Collectibles match competitor pricing?
TJ Collectibles does not automatically match competitor’s pricing. However, we are willing to investigate matching and sometimes beating competitor’s pricing. Please e-mail sales@tjcollect.com including the name of the item, the name of the competitor, the competitor’s price and the quantity you want a competitive quote on.

Why do TJ Collectibles prices differ from the magazine or online pride guides?
The magazine and online price guide are exactly that, a price guide and therefore not an actual price list. They are calculated by taking the average value of item prices sent in by different people and retailers around the world. TJ Collectibles prices are set by the cost to acquire the cards; the demand for the cards compared to the supply; the labor costs to obtain, sort and grade the cards; and the actual rarity of the cards.

What if I wish to order from you, but not online?
We also accept orders by phone, mail or by e-mail. Currently, fax is not available.

For phone, please call us any time during normal business hours (508-473-5874). Please have your credit card ready.

By mail, please send to:
TJ Collectibles,
ATTN: Online Sales Dept.
160 Main St.
Milford, MA 01757 USA

Please be sure to include either a check, money order or your credit card information. Please DO NOT send cash. Please allow up to seven (7) to 11 days for your check to clear.

By e-mail, simply e-mail your order to sales@tjcollect.com and have your credit card information included or you may request we send you a Pay Pal invoice.

With all methods, please be sure to specify the item you're interested in.

Does your retail store match your online pricing?
Yes, our retail store will match our online store pricing (minus shipping). Simply bring into our store a print out of the desired item and we'll happily match! A clever way to save yourself the shipping cost by visiting our retail store.

For eBay customers, yes, we do accept local pick up.

Do you offer anything for wholesale?
Currently, we do not wholesale any product. We sell only to consumers. If you wish to buy a larger quantity of items, we are sometimes able to offer a better price. Email sales@tjcollect.com with a list of the product and total of what you want to purchase, and we will investigate if we can do any special discount.

What payments types do you accept?
Currently, we only accept payments made through Pay Pal (www.paypal.com). This is also the only method through which we currently accept credit card payments. All payments much be made in U.S. dollars (USD).

Please check back with us as we continue to update our website. We will have more options available as soon as possible.

12/10/08

My order has not yet arrived. What can I do?

Unfortunately, as with all shipping services, there is the chance for error on the part of the delivery company. The following are possible explanations why your order could be late:

1. Your package could have been mis-routed to the wrong city. If this happens, the carrier will need to re-direct your package to the correct city. In this event, typically they contact either us or whomever it is addressed to in order to confirm the address and correct the mistake. If the pack is returned to us, we will notify you immediately.

2. Large natural disasters such as flooding, tornadoes, earthquakes, hurricanes, large snow storms, etc... around the country.

3. It is possible your package could require a signature. The carrier will not leave a package with no one there to sign for it. If you get a notice in your mail, please call your post office or the individual carrier to arrange for delivery and find out where you can pick it up.

4. The package was returned to us, for whatever reason. If this occurs, we will notify you immediately.

5. Seasonal delays. This typically only occurs during the busy winter holiday season. Please be patient during this time. Due to the large volume of packages being shipped, significant delays can occur.

6. Sometimes packages are simply lost during transit.

Due to the fact packages are occasionally delivered late due to errors on the part of the carrier, we cannot re-ship insured packages until sufficient time has passed so it is safe to assume the package is missing. For domestic orders, this is a 20-day period. For international orders, this is a 30-day period. If your package is missing after the specified number of days, you can contact us to re-send the package if it was insured and the tracking number does not state that the package was delivered.

What is your grading scale?
Mint (M) - This is a card in perfect, never played condition. Even some pack-fresh cards aren't in Mint condition.
Near Mint (NM) - A card that is otherwise mint, but has minor scratches and/or slight whitening on up to two edges and no creases.
Excellent (EX) - A played card with whitening on the edges and no creases.
Good (GD) - A heavily played card, with lots of edge marks and whitening on the back. May also show a minor play crease.
Poor (PR) - A card with a distinguishing mark that shows on the back, such as a bent corner, whitening along the edges and a minor crease.
Plus (+) - A suffix to the above ratings, which means slightly better than.
Minus (-) - A suffix to the above ratings, which means slightly worse than.

How do you grade your cards?
Each of our cards are carefully evaluated and graded by an individual with over eight (8) years of experience in grading collectible cards. Often played cards show wear, but are still in good condition and are not excessively worn. They have no damage, creases or distinctive marks or wear that would make them illegal in tournament play with or with out sleeves.

What is the TJ Network?
The TJ Network is a store based, community program designed to assist and support local stores & hobby shops by providing inexpensive advertising and bringing their valued customers quality premier events featuring the popular Trading Card Games Magic: the Gathering, Pokemon and now Dungeons & Dragons!

If you own a brick-and-mortar hobby and/or gaming shop and are curious about the TJ Network, please do not hesitate to contact us. We will be happy to answer all of your questions. You may contact us during normal business hours at 508-473-5874 or by e-mail to either NOSPAMtjcollect@aol.com or NOSPAMchris@tjcollect.com (simply delete the "NOSPAM" protion).

Do you own a brick-and-mortar retail store?
Yes! Our retail store is located at: 160 Main Street, Milford, MA 01757. Our hours are Tuesday thru Thursday, 11:00 AM to 7:00 PM, Friday and Saturday 11:00 AM to 8:00 PM; we are closed Sunday and Monday.